We are a Chicago-based technical support provider.
We take care of your network
so you can take care of your business.
Our network engineers have a broad range of technology and consulting experience that allows us to provide premium support that results in great customer satisfaction. In addition, as a Microsoft Certified Partner we are able to leverage Microsoft’s extensive resources to provide our clients with the highest quality solutions.
Our Clients Benefit from:
- Our extensive product knowledge
- 100% Customer Satisfaction (Ask any of our clients)
- Flat-fees for network support and projects (no surprises)
- 99% Network uptime
- Rapid response time – 24/7
- Fortune 500-quality support that fits small business budgets
- All of our technicians are Microsoft and CompTIA Certified
Managed Services Program.
Our managed network services program includes network services and hardware monitoring. If a problem is detected we act, so that your company maintains constant uptime- our managed clients report 99% network uptime. Additionally, weekly maintenance tasks include updating antivirus definitions, installing Windows Updates, verifying backup and performing test restores, and event log analysis. Our weekly monitoring reports provide management with an overview of all network servers- disk space utilization, Windows security patch installation, and corrective actions performed. Combined with weekly or monthly on-site visits and remote support, our managed network service program allows small to mid-sized businesses benefit from all the features of a dedicated IT department at a fraction of the cost.
Corporate on-site support.
To provide this support, we offer a pair of technicians that will alternately provide on-site desktop support. This approach allows you to benefit from two technicians that know your network, and insures that at least one technician will be available in an emergency. Additionally, our consultants will act as extension of your IT staff at remote sites and even use your in-house ticket
Business Continuity.
TekPartners offers a range of products that can increase your Internet bandwidth and provide a backup in the event an Internet circuit fails. Additionally, we offer a hardware-based disaster recovery and backup solution for your servers. This service allows for an on-site clone of the existing server for business continuity, and a cloud-based server in the event of disaster. Both of these solutions will protect your network and provides business continuity.